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Terms of use

By accessing this site, users undertake to comply with these conditions of use.

1. Publisher information

This site is published by :

LYRA
RCS B 435 541 776
25 rue Bleue
75311 Paris Cedex 09

Publishing Director: Vincent Peslin

2. Hosting information

This site is hosted by Google cloud.

3. Data protection

Concerned about respecting the privacy of users of the "www.lyraetk.com" website, LYRA undertakes to ensure that the collection and processing of personal information is carried out on this site in accordance with the amended law n°78-17 of 6 January 1978 relating to information technology, files and civil liberties, known as the "Information Technology and Civil Liberties" Law.

Information entered by users of the "www.lyraetk.com" website may be processed by LYRA.

In this respect, users of the "www.lyraetk.com" website have the right to access, modify, rectify and delete data concerning them (article 40 of the amended "Data Protection Act").

Users of this site are informed in particular that, in accordance with article 27 of the French Data Protection Act of 6 January 1978, the information communicated by users via the forms on the site is required to respond to their request and is intended for LYRA, which is responsible for processing it, for administrative and commercial management purposes.

4. Exercise of rights

In accordance with Article 34 of the French Data Protection Act, the user of this site has the right to access, modify, rectify and delete data concerning him/her. To exercise this right of access, the user must send a message to

or write to

LYRA
Lyra website
25 rue Bleue
75311 Paris Cedex 09
Nominative information collected as part of the "www.lyraetk.com" website is stored in accordance with the rules laid down by the French Data Protection Act (Loi Informatique et Libertés), and for a period justified by the purpose for which it is processed.

For more information on the French Data Protection Act, please consult the CNIL website (http://www.cnil.fr).

5. Copyright

The trademarks and logos appearing on this site are registered trademarks of their respective owners.

Their mention in no way grants any licence or right to use said trademarks, which may not be used without the prior written consent of the trademark owner, under penalty of infringement.

All the information on this site may be downloaded, reproduced and printed, provided that :

such information is used for personal purposes only and in no way for commercial purposes ;
such information may not be modified
the copyright notice of LYRA or the owner of the document is reproduced on all copies.
Any other use not expressly authorised or any total or partial representation of this site, by any means whatsoever, is strictly forbidden without the prior written authorisation of LYRA and would constitute an infringement punishable by articles L 355-2 et seq. of the French Intellectual Property Code.

6. Limitation of liability

LYRA may not be held liable for any direct or indirect damage that may result from accessing or using the Site or the information contained therein, whatever its nature.

LYRA declines all responsibility concerning the appropriateness of decisions and the methods of their execution taken by users solely on the basis of information published on the Site.

LYRA declines all responsibility in the event of damage suffered by the user due in particular to the loss, deterioration or alteration of files, the transmission of a virus which could infect his computer equipment or any other property at the time of the connection and/or consultation and/or use of the Site.

7. Messages

If you have any comments about the operation of the Site, you can send a message to the following address: info@lyra.dental

8. Withdrawal: www.eshop.lyraetk.com

Pursuant to article R.121-2 of the French Consumer Code, you have a fourteen-day right of withdrawal. Any request for withdrawal must be made by registered post to the attention of lyra.

PERSONAL DATA PROTECTION POLICY

1. LYRA'S PERSONAL DATA PROTECTION POLICY
The LYRA Group aims to be an exemplary corporate citizen and wishes to build strong and lasting relationships with its customers, based on trust and mutual interest. In line with this philosophy, the protection of your personal data is essential to us and we would like to inform you through this personal data protection policy of the way in which we collect and process such data.
Unless express consent is required by the data protection laws of your country, by using these Materials (as defined below), you consent to our collection and use of your personal data as described in this Privacy Policy.

2. WHAT DOES THIS PRIVACY POLICY APPLY TO?
This Privacy Policy applies to all websites, applications and other online initiatives owned by a LYRA Group company that collect personal data (the "Materials"). Accordingly, this privacy policy does not apply to third party websites, including those that may be referred to on our Materials via a web link.
Please note that if the legislation of your country so requires, this personal data protection policy may be supplemented by local provisions, which we urge you to consult.

3. WHAT DATA DO WE COLLECT FROM YOU?
With your prior consent, we may collect and process some or all of the following data when you use our Media:
data that you provide (i) by filling in forms, (ii) by uploading data online, (iii) by subscribing to online services (e.g. applications and social network pages) or (iv) by sending us correspondence:
first name and surname ;
e-mail address ;
gender ;
telephone number;
postal address;
age/date of birth;
your opinion of our products;
payment information (on e-commerce Media);
any special request you may make (mainly for archiving purposes);
photos or videos of you that you wish to share.
We may ask you to complete surveys which we use for scientific and statistical purposes.

4. DO WE COLLECT YOUR IP ADDRESS AND COOKIES?
We may collect your IP address and browser type for the purposes of administering our systems and/or compiling statistics and without identifying any other individual information.
In some cases, we may also use cookies, which are small files of letters and numbers downloaded to your terminal when you access our Media. We mainly use cookies to recognise you when you connect to our Media again and to display content likely to correspond to your centres of interest.
Internet browsers are usually set by default to accept cookies, but you can easily change this by modifying your browser settings. However, please note that if you choose to disable cookies, some parts of our Materials may not be accessible.

5. HOW DO WE USE YOUR PERSONAL DATA?
We primarily use your personal data to keep in touch with you, in particular by sending you regular news and information about our products, brands, operations and/or Materials.
We also use your data to improve your digital experience when you connect to our Materials: to understand your interest in our Materials and their content, to manage your online account, to validate your participation in our operations, to process your payments, to ensure that our Materials are presented in a way that is best suited to you and your terminal, and to protect you against possible fraudulent actions.

6. HOW CAN YOU ACCESS YOUR PERSONAL DATA?
You can always contact us by post, e-mail or telephone (please refer to the contact details indicated in the conditions of use of the Media you are using) to consult the personal data we hold about you.
If you identify an error in this data or if you consider it incomplete or ambiguous, you may also ask us to correct, complete or clarify it.
Finally, you may ask us to delete any personal data concerning you that we hold. However, please note that we may keep a record of your data for archiving purposes (in particular where we are required to do so by law).

7. DO WE SHARE YOUR PERSONAL DATA?
Except as set out in this Privacy Policy or unless we have obtained your prior consent, we do not share your personal data with anyone who is not an employee of the LYRA Group or its service providers (for example, our web agencies who manage certain online operations on our behalf).
Please note that we strictly require our service providers to use your personal data only to administer the services we ask them to provide. We also ask these service providers to always act in accordance with the applicable laws on the protection of personal data and to pay particular attention to the confidentiality of this data.

8. WHERE DO WE STORE YOUR PERSONAL DATA?
Your personal data is stored in our databases, which are only accessible by our employees and our service providers.
In some cases, and mainly for technical reasons, these databases may be stored on servers located outside the country (including outside the European Union) from which you initially entered the data. In such cases, and if the countries to which your data is transferred are not subject to a personal data protection regime as strict as that described in this personal data protection policy, we take appropriate measures to ensure that your data is processed in accordance with the terms of this personal data protection policy.

9. IS YOUR PERSONAL DATA KEPT SECURE?
Our aim is always to store your personal data in the safest and most secure way possible. To this end, we use a variety of technologies to prevent, as far as possible, any alteration, loss or unauthorised access to your data.
On our e-commerce Media, we manage your payment information using methods that meet industry standards (such as PCI DSS).
Please note that this privacy policy may be amended by us. In this case, these changes will be available on this page.

10. PROTECTION OF PERSONAL DATA COLLECTED WHEN CREATING AN ONLINE ACCOUNT

LYRA, the data controller, processes personal data for the purpose of managing its customer accounts and its commercial relations, in particular for placing, monitoring and tracking orders, to enable its customers to download and consult their accounting documents and to enable them to benefit from promotions and personalised recommendations.

This processing is based on the performance of contracts concluded or to be concluded with LYRA, the consent of its customers and the legitimate interests of LYRA. LYRA's legitimate interest consists in the need to set up and improve its distance selling tools for its products and services as well as to constantly improve its services to its customers, in particular through knowledge of their professional needs.

Customers may withdraw their consent at any time. Such withdrawal will not affect the lawfulness of the collection and storage of data prior to the withdrawal.

The data collected is essential for this processing and is intended for the relevant departments of LYRA and its possible subcontractors and service providers. The data is kept for the duration of the contractual relationship plus the duration of any legal requirements.

Customers have a right of access, rectification or deletion, a right to limit the processing of your data, a right of opposition, a right to the portability of your data as well as the right to define directives relating to the fate of their data after their death. Customers may also withdraw their consent at any time and lodge a complaint with a supervisory authority. If a customer exercises their rights listed above, we will however retain some of their personal information and their request to ensure that their rights are effectively exercised.

Customers may exercise these rights at the following address dpo@lyra.dental or by post to the attention of the DPO, LYRA, 25 rue Bleue 75009 Paris, accompanied by a copy of an identity document.
DPO contact details: Vincent Peslin, 25 rue Bleue, 75009 Paris

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